THIRD BAIN MARIE INSERT ONLY

1. Return Eligibility:

• Timeframe: Returns are typically accepted within 5 days of purchase or delivery.

• Condition: Products must be unused to qualify for a return.

2. Non-Returnable Items:

• Customized Orders: Products made to order or customized are usually exempt from returns.

3. Refunds:

• Processing Time: Once a return is approved, refunds are typically processed within 7 to 14 business days.

• Method: Refunds are usually issued to the original method of payment.

4. Damaged or Defective Products:

• Reporting: If a product arrives damaged or is defective, customers are generally advised to contact customer service immediately, often within 48 hours of delivery.

• Resolution: EvenTo may offer to fix the defective piece, offer a replacement or a full refund upon verification of the issue.

5. Return Shipping:

• Responsibility: Customers may be responsible for return shipping costs unless the return is due to a company error or defective product.

• Recommendations: Using a trackable shipping service is often recommended to ensure the return is received.

Flat rate shipping of R500 around Gauteng. 

For areas outside Gauteng, please contact us for shipping rates.

Lead times 3 - 4 weeks.